Projects are critical to the success of any organization. They are the activities that result in new or changed products, services, environments, processes and organizations. Projects increase sales, improve customer satisfaction, reduce costs, improve the work environment, and result in other benefits.

Project management is a discipline. It applies principles, concepts, tools and techniques to improve project performance and organizational effectiveness. Project management adds value by improving the probability of consistently successful projects.

Project managers and their managers and clients must be flexible and adaptable to be effective. Effective PM recognizes that projects in differ